Shipping policy
Overview
Shipping Times:
We offer both local and international shipping options. You can see what shipment methods are available to your location during the checkout process.
In most countries, we offer the option to ship via Standard/Economy
- Standard or Economy is a delivery service for mail that is too heavy for a normal letter post. Delivery time for domestic standard parcel delivery normally takes between 4-6 days.
In few countries we also offer Express shipping.
- Express Services are processed by the shipping company as a priority as it is time-sensitive: delivery is expedited. When delivery time is critical, we recommend opting for Express delivery.
If you find any issue with your delivery we are always available to help at news@degray.me
Tax Information:
All prices shown include VAT. You will see the VAT rate and amount to be charged when you checkout.
Although generally no local taxes or duties will be payable, in some cases you may be liable to local taxes or duties. Any such charges are your responsibility.
Return Policy:
If, for any reason, you are not completely happy with your purchase, please review our hassle-free return policy below. We're here to ensure your buying experience is nothing short of exceptional.
- Returns accepted for 30 days
- Customer provides return shipping
- No restocking fee
- No final sale items
To start the return process contact us at news@degray.me
Click here to read our full Return & Refund Policy to make sure the process runs as quickly as possible.